top of page

Frequently Asked Questions

Golden Retriever

How do I arrange an initial consultation?

Follow the referral tab at the top for a step-by-step guide on how to gain a referral for your animal to receive physiotherapy. I would recommend contacting Tails Therapy for a free-of-charge phone consultation prior to starting a referral to ensure Claire is the practitioner for you and your animal. Once the referral has been completed, email this to and you can then use the booking tab at the top to request an initial consultation.

How do I prepare for an appointment?

Animals are required to be clean and somewhat settled for the most effective treatment. We also require a quiet and dry area to work to allow your animal to receive the greatest benefit, as well as a flat and quiet area to walk/trot up so make sure this is organised prior to the appointment. Click here for a full breakdown

Do I need to be present?

For health and safety it is preferred that you be present during the session to hold the animal and discuss the session as it goes, if you're not able to be present please ensure someone with a good understanding and ability with the animal can be present for the session.

Can I claim physiotherapy on insurance?

Dependant on your policy, you should be able to claim physiotherapy on your insurance whether it be under vet fees or complementary, however it is required to be a recommended treatment on your vet notes so this isn't relevant for maintenance therapy for healthy animals. Talk to your vets or insurance provider about your insurance policy and they can clarify this for you. Tails Therapy can NOT process direct claims.

How many sessions will my animal require?

This is highly variable between animals. The majority of the time, animals that have had an ongoing pain or dysfunction for a while require two or three treatments within ten days of each other to release the compensatory muscle tension, this can then be followed by monthly or three monthly maintenance sessions depending on the animals physical demands or stiffness. Post operative physiotherapy will be guided by the surgeon and may require regular sessions to prevent gait abnormalities and weakness from developing.

I currently only have physiotherapy for my animal annually for a general MOT, is this enough?

In my opinion, if you have a horse that is in regular work or a dog that works or does a high intensity sport, 3-4 months is the most effective time frame to ensure your animal is performing safely, anything beyond this time can allow for major compensatory dysfunction and discomfort if not recognised and treated.

Do you offer discounts for multiple horses/dogs/cats/people in one area?

Yes, Tails Therapy offers discounts when multiple clients are seen at the same location. Contact for more information.

bottom of page